Atul Anand

Skills

Networking: TCP/IP Stack, VLAN, STP, DNS, DHCP, AAA, NAC Solutions (Aruba ClearPass, Cisco ISE), VPN Solutions (Ivanti Connect Secure - Remote SSL VPN), Wireshark Analysis
Security: Endpoint Security, EDR (Extended Detection and Response), XDR, Cisco Secure Malware Analytics, Public Key Infrastructure (PKI)
Linux & Server Management: Apache, Nginx, Web Server Management, CentOS, Debian, Active Directory, MDM Solutions (Microsoft Intune, MobileIron, AirWatch)
Development & Automation: Flask, Django, Rest API, SQL (SQLite), NoSQL (MongoDB), Python, Docker & Containerization, Ansible, CI/CD, GitHub
Cloud & Monitoring: AWS, Datadog
Project Management & Tools: Jira, ServiceNow, PyCharm, Fiddler, Postman
Debugging & Troubleshooting: Strong Debugging Skills, Problem Identification & Resolution

Professional Experience

Resolved issues with Cisco AMP, Malware Analytics, and Threat Analysis by coordinating with Cisco Engineering through Jira, reducing ticket resolution times and improving customer satisfaction.
Served as the Subject Matter Expert (SME) for Cisco XDR modules, mentoring engineers and conducting knowledge transfer sessions, enhancing team expertise and operational efficiency.
Filed and tracked reported 25+ bugs with Cisco Engineering using Jira, addressing recurring software issues and ensuring timely fixes.
Developed automated workflows and an internal Django-based tool for attendance management, improving operational efficiency for internal processes.
Worked with diverse customers across various sectors, including public, telecom, and other industries, adapting solutions to meet sector-specific needs and requirements.

Resolved 250+ tickets for Pulse/Ivanti PPS (NAC Solution) products by coordinating troubleshooting efforts and escalating issues to Ivanti Engineering through Jira, ensuring timely fixes and increased customer satisfaction.
Replicated customer issues in-house, provided viable solutions, and improved first-call resolution rates for recurring technical problems.
Delivered detailed Root Cause Analysis (RCA) for reported issues, helping reduce the recurrence of problems and optimizing system performance.
Filed and tracked reported 30+ bugs with Ivanti Engineering using Jira, addressing recurring software issues and ensuring timely fixes.

Resolved 500+ tickets related to Aruba ClearPass by coordinating with Aruba Engineering through Jira, ensuring timely fixes and improving customer satisfaction.
Replicated customer issues in-house and provided viable solutions, increasing the efficiency of issue resolution.
Delivered Root Cause Analysis (RCA) for critical issues, helping to reduce the recurrence of similar problems and enhancing system reliability.
Filed and tracked reported 50+ bugs with Aruba Engineering using Jira, addressing recurring software issues and ensuring timely fixes.